Cancellations, refunds and return policy. | Entry Ninja

Cancellations, refunds and return policy.

Cancellations, refunds and returns will be handled on a per event basis, based on the Organiser's terms and conditions of which some may have a no refund policy. A minimum admin fee of R50 will be charged on all refunds to cover the banking fees of the transaction, this charge does not apply if the reason for a refund was a system error. Substitutions to event registrations are allowed within the system and encourage users to transfer their entries to other participants should they no longer be able to attend an event. In extreme circumstances, depending on the reason for a refund, an event organiser could also choose to refund a participant's original amount of purchase or a percentage thereof. Alternatively, an organiser could also extend invitations to future events as means of compensation but this depends entirely on the organisers' policy. No-show at events or not making any prior substitution arrangements in a timely manor before an event will automatically forfeit a participants entry and they will not be entitled to a refund. 

If you wish to get in touch with an event organiser for a refund, please use the contact email provided on the invoice. To access invoices, please login and using the drop-down menu in the top right corner of you screen, select Entries from the list. The entries page will list all previous event entries made under your profile and will also give you access to all event invoices. 

NOTE: R50 admin fee is charged for a substitution or add member after a registration has been finalized.