How may we assist you today?

Entering for events

• Stuck on the merchandise page
• I can't select a class or batch to participate in the event
• How do I enter for an event?
• How to Enter Someone Else Without Including Yourself.

Changing your entry

• I want to change to another distance
• How do I remove someone from my registration?
• I need to change my event to another day
• How can I substitute members in my registration?
• How to Add Members to a Team on an Existing Registration.
• How do I access my entry.(I have entered but not paid yet.

General Event Info

• I want to buy a timing chip
• I need more info on the event
• When should I arrive at the event?
• Cancellations, refunds, and return policy.
• What are waiting list entries?

Accounts

• How do I enter my child?
• I can't get into my account
• I keep getting emails telling me to update my account
• How do I update my profile?
• Getting an error message when adding a member or doing a substitution
• Why do I need an account?

Payments

• Payment via cash deposit
• Can you provide an invoice for my company?
• I've paid but my registration still shows unpaid
• Can I pay via Credit Card?
• Can I pay via EFT?
• I want to claim my coupon