To make the substitution follow these steps:
  • Log in using your email & password (alternatively using facebook or google).
  • Click on your name - top right corner of the screen.
  • In the dropdown menu select "My Entries".
  • A list of your entries will be displayed
  • Select "detail" for your entry - this will load an overview of your entry.
  • In the members table, on the right you will see a substitute button.
  • Clicking the substitute button will open the "Substitute member" page.
  • Enter the email of the person who is going to receive the entry.
  • Save.
  • You will be redirected back to your registration overview page - note the message at the top of your screen: "Substitution added to change list. Please click 'confirm changes' in your changes overview."
  • Click on the changes overview or scroll to the bottom of the page where you will see the Confirm changes button
  • Once you are sure that the information is correct click Confirm changes, if for any reason the information is not correct you can withdraw the substitution.
  • You will be redirected to the payment page where the substitution fee can be paid.
  • If you have any questions, please contact support@entryninja.com 
    alternatively talk to one of the support using the live chat
What you need to know:
  • IMPORTANT: Make sure the person to receive the substitution has an account on Entry Ninja, and ensure you know the email address they use to log in.
  • Note: If they do not have an account you will be prompted to create one during the substitution process!
  • Either team member can enter the substitution application details
  • The cost for substitution is determined by the organiser.
  • Credit card and EFT payments will be accepted for the substitutions
  • You can come back to pay later, or pay immediately when you do the substitution
  • Please do not assume the substitution is complete until payment has been made and the Substitution Confirmation email has been received