We apologize for any difficulties you are facing with accessing your account. To help you regain access, please follow the steps below:
1. Forgotten Password:
If you manually created your account and have forgotten the password, you can reset it by using the password reset option at [https://enter.entryninja.com/account/password/email](https://enter.entryninja.com/account/password/email). Follow the instructions provided to reset your password.
Important Note: Password reset tokens do expire, so if you encounter an invalid token response, please request another password reset.
If you encounter any issues with the password reset or need further assistance, you can also email us at [support@entryninja.com](mailto:support@entryninja.com) with your desired password, and we will change it for you.
2. Error on ID Number:
If you are experiencing an error related to your ID number, it is possible that you have multiple accounts. Please note that only a single ID number can be connected to an account, using a single email address.
To resolve this, try logging in with the email address you initially used to create your Entry Ninja account. If you have used multiple email addresses, using the primary email associated with your account should grant you access.
If you want to merge your two accounts or change your main login email, please contact our support team at [support@entryninja.com](mailto:support@entryninja.com) and provide the following information:
- Your ID number
- The email address you want to use as your main login
We will then assist you in merging the accounts, giving you access from both profiles.
For further assistance and any other login-related issues, don't hesitate to contact our support team at support@entryninja.com. We are here to help you regain access to your account and ensure you have a smooth experience on EntryNinja.