We apologize for any inconvenience caused by receiving emails to update your account repeatedly. The issue could be due to having two separate accounts registered within our system.
This situation may occur if you have registered using both a personal and work email account, resulting in duplicate accounts. To resolve this matter, we will be happy to merge the accounts for you.
Steps to Resolve Duplicate Account Issue:
1. Send Us an Email: Please contact us at firstname.lastname@example.org and provide the two email addresses associated with the duplicate accounts.
2. Our Team Will Assist: Once we receive your email, our support team will promptly investigate and merge the duplicate accounts into one.
3. Email Updates Stop: After the accounts have been successfully merged, you should no longer receive emails requesting you to update your account.